Refund Policy

LOOB Collective Happiness Guarantee

​We want you to feel deeply good about everything you experience with LOOB Collective. If our products don’t bring the pleasure, nourishment, or delight you hoped for, we’ve got you covered.

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Our Happiness Guarantee means that if you're not satisfied, we'll make it right — with a refund, exchange, or credit. No awkward questions — just love, trust, and understanding.

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Here’s how it works:

• You have 30 days from the date of delivery to request a return or exchange.

• Simply email us at hello@loobcollective.com with your order number and a short note about your experience.

• We’ll respond with return instructions or offer an alternative that feels good to you.

• Refunds are processed to your original payment method within 5–10 business days after we receive your return.

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A few things to note:

• Because of the intimate nature of our products, we may not always require a return — we trust you.

• Shipping costs are non-refundable, unless your item arrived damaged or there was an error on our part.

• Sale items and gift cards are final sale.

• Damaged orders must be reported within 72 hours of delivery, with photos if possible.

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Your body’s joy and comfort matter. We’re here to support that — always.
With love,
The LOOB Collective Team